Traditional Servicing Model |
GMAC Mortgage's DSU Servicing Model |
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| Companies who originate multiple products must either create their own single-product servicing operations or outsource them. | Companies who originate multiple products can outsource to one provider. | |
| Each product and brand is serviced in separate "silos" because of system constraints. | Multiple products and brands are serviced holistically across a single servicing platform. | |
| People and processes not leveraged to provide best practices and knowledge across products. | People and processes are leveraged across product lines. | |
| It's difficult to access and share information about a customer's multiple product relationships. | Information can be easily accessed from one source and shared across a customer's multiple product relationships. |