Client Benefits

You benefit from the best of three worlds.

Rather than function from three servicing operations — one for first mortgage, another for home equity/consumer loans, and a third for distressed assets — we've consolidated our best practices of each into a single servicing unit. This consolidation leverages our people, processes, and advanced technology platform to create advantages for our clients.

People

• Single management structure aligned by function not product
• Ability to shift resources as products cycle
• Ability to leverage knowledge and technology across multiple products
• Ability to leverage resources to increase scale quickly for any product line

Processes

• Single processes where applicable to service debt regardless of the product type
• Processes can be customized to meet specific client needs
• Leverage best practices to all products
• Single points of contact for third party clients
• Focused to meet customer, investor, and client needs

Technology

• Seamless across a customer’s multiple accounts
• Multi-brand support
• Scalability tested up to 10 million loans
• Intuitive workflow process structures and exception processing capabilities
• Multiple data mining avenues